Refund Policy

SonusVid operates as an AI music video generation platform based on a subscription and credit model. Users may cancel subscriptions or request refunds in accordance with this Policy.

We offer a free plan that allows users to try SonusVid's core features before making a purchase. The free plan requires no payment.

• All paid membership cards (weekly, monthly and annual) renew automatically at the end of each period on the same card.

• You may cancel auto-renewal at any time through the account dashboard.

• Cancelling stops future charges but does not refund fees already paid for the current period.

• Membership benefits remain active until the end of the current period after cancellation.

• Credits are a one-time consumable resource; they cannot be transferred or withdrawn, and used credits are non-refundable.

• Membership credits expire at the end of the card's period and do not carry over; an annual card grants the whole year's credits once payment succeeds.

• Top-up credits never expire and are not affected by membership renewals.

• If a membership charge is fully refunded or disputed, the membership ends and its unused membership credits are forfeited; if a top-up is fully refunded or disputed, that pack's unused credits are forfeited.

AI generation tasks may occasionally fail. Credits will be automatically refunded or refunded upon request in the following cases:

• Generation completely fails due to a platform server error or AI model malfunction.

• A task fails to complete due to a network interruption or system error.

Credits will NOT be refunded in the following cases:

• Generation completes but the user is dissatisfied with the result.

• Poor output quality caused by the user's uploaded music file.

• The user manually cancels the generation task.

You may request a refund in the following cases:

• You were charged incorrectly.

• You experience a verified technical issue that persistently prevents normal use of the Service.

• A duplicate payment occurred.

Refund requests must be submitted within 7 days of the transaction via: [email protected]

• Change of mind after use.

• Cancellation of the remaining subscription period in the current month.

• Credits already consumed for content generation.

• Dissatisfaction with AI-generated results (AI output is variable and specific results cannot be guaranteed).

• Abuse or violation of the Terms of Service.

If a dispute arises, please contact us at [email protected] before filing a chargeback with your bank or payment processor. We commit to responding within 3 business days of receiving your request.

[email protected]